Performance Management and KPIs

• Purpose & Aim of Module
  • Basic Concepts in Performance Management and Appraisal
  • What is Performance Management?
  • Appraisal Versus Performance Management
  • Basic Building Blocks of Performance Management
  • Techniques for Appraising Performance
  • Why Appraise Performance?
  • The Supervisor's Role
  • Methods of Appraising Performance
  • Performance Management and KPIs
  • Types of KPIs and KPIs selection
  • Using KPIs for promotion and recognition
  • Dealing with Performance Appraisal Problems
  • Five Guidelines for How to Hold Effective Appraisals
  • Who should do the Appraising?
  • How to Conduct the Appraisal Interview
  • Appraisals in Practice
• Learning Outcomes:

Upon completion of this course, participants will be able to:
• Systematically decide and communicate strategic performance aims, objectives, priorities and targets
• Plan effective performance management policies and practices to improve organizational and employee performance
• Devise and sustain arguments for using appropriate performance management techniques, rewards and sanctions to improve performance
• Demonstrate the communication skills required when managing achievement and underachievement

• Duration:
  -One Classroom session: 3 hours
  -3 online sessions: 3 hours each
• If you register for the full diploma – you can enjoy a 20% discount.
  Group Discount: Enjoy 5% discount for groups of 3 or more.